Refund & Return Policy

At Hainoi, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Window

You may return eligible items within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags still attached.

How to Initiate a Return

Please contact our customer service team at service@hainoi.com with your order number and the reason for the return. Once your return request is approved, we will provide you with further instructions.

Return Shipping

Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.

Non-Returnable Items

The following items cannot be returned: final sale or clearance items, intimate apparel, customized products, and items that show signs of wear, damage, or missing tags.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order.

If you have any questions about our Refund & Return Policy, please reach out to us at service@hainoi.com.